Frequently Asked Questions

✦ Are your crystals natural?

Yes. We use carefully selected natural crystals.
Each piece is unique in color, texture, and pattern — these variations are part of their natural beauty.

✦ Will my crystal look exactly like the photos?

Because crystals are natural materials, no two pieces are exactly the same.
Your piece may vary slightly from the photos, making it uniquely yours.

✦ How do I choose the right crystal?

If you’re drawn to a crystal, that’s often a good place to start.
If you need guidance on size, material, or energy meaning, feel free to contact us — we’re happy to help.

✦ How long does it take to process my order?

Orders are usually processed within 2 business days.
You’ll receive a confirmation email once your order ships.

✦ Do you offer returns or exchanges?

If your item arrives damaged or incorrect, please contact us within 48 hours and we’ll make it right.

✦ How should I care for my crystal?

Avoid contact with water, chemicals, or prolonged sunlight.
When not in use, store your crystal in a dry, safe place.

✦ Can I contact you if I have more questions?

Of course.
You can reach us anytime at veluracrystals@gmail.com — we’re always here to help.